Refund & Cancellation Policy

Last updated: 16 August 2026 This policy applies to purchases made by employers on thedentalnaukri.com. The Platform is free for candidates, so nothing here applies to candidate accounts. WHAT WE SELL Job postings — a one-time purchase. Postings never expire and stay in your account until you use one. Candidate database access — a subscription for a fixed period with a stated cap on how many candidate profiles you may open. CANCELLATION Job postings are delivered to your account immediately on successful payment, so a purchase cannot be cancelled once it completes. Unused postings never expire, so there is no need to cancel to avoid losing them. Candidate database subscriptions do not auto-renew. There is no recurring charge to cancel — access simply ends at the end of the period you paid for. REFUNDS Unused job postings. If you have not used any posting from a purchase, you may request a full refund of that purchase within 7 days of payment. Partly used job postings. Once a posting has been used to publish a job, that posting is non-refundable, because the service has been delivered. Any remaining unused postings from the same purchase can still be refunded within 7 days, pro-rated at the per-posting price you paid. Candidate database subscriptions. If you have not opened any candidate profile, you may request a full refund within 7 days of payment. Once you have opened one or more profiles, the subscription is non-refundable, because the contact information you accessed cannot be returned. Duplicate or failed payments. If you were charged twice for the same purchase, or money left your account but the purchase did not appear, we will refund it in full. This is not subject to the 7-day limit — contact us whenever you notice it. Service failure. If a fault on our side prevented you from using what you paid for, we will refund it in full regardless of the time elapsed. WHEN WE DO NOT REFUND We do not refund because a job posting did not receive applications, or did not receive the applications you hoped for. We provide the platform and the exposure; we do not guarantee hiring outcomes, and this is stated in our Terms and Conditions before purchase. We do not refund purchases on an account terminated for breach of our Terms. HOW TO REQUEST A REFUND Email support@thedentalnaukri.com from your registered account email with your clinic name, the payment reference or date, and what you would like refunded. We will respond within 3 working days. Approved refunds are processed within 7 working days to the original payment method. Your bank or card issuer may take a further 5 to 10 working days to credit it — that part is outside our control. QUESTIONS support@thedentalnaukri.com